Refunds and Returns Policy for MarketingWithMihai.com
Effective Date: November 26, 2024
At MarketingWithMihai, we are committed to ensuring customer satisfaction. This Refunds and Returns Policy explains the process, conditions, and timeframes for requesting refunds for our digital products. Please read this policy carefully before making a purchase.
For any questions or concerns, contact us at [email protected].
1. Applicability
This Refunds and Returns Policy applies to all digital products purchased from MarketingWithMihai.com.
2. Digital Product Refund Policy
Due to the nature of digital products, we offer refunds under specific conditions:
- Eligibility for Refunds: Refunds are available if:
- The digital product was not delivered as described.
- You encounter a technical issue that prevents use of the product, and we cannot resolve it.
- You notify us within 14 calendar days of purchase.
- Ineligibility for Refunds: Refunds are not granted if:
- The product was successfully delivered and accessed/downloaded.
- You changed your mind after purchase.
- The issue is caused by your failure to meet system or usage requirements specified at the time of purchase.
3. Process for Requesting a Refund
To request a refund:
- Email Request: Send an email to [email protected] with the subject line “Refund Request.”
- Provide Details: Include your order number, purchase date, and a detailed explanation of the issue.
- Supporting Evidence: Attach any relevant evidence (e.g., screenshots of errors, proof of non-delivery).
We will acknowledge receipt of your request within 2 business days.
4. Refund Timeframes
- Evaluation Period: We will review your refund request and respond within 7 business days.
- Refund Issuance: If approved, refunds will be processed to your original payment method within 10 business days.
5. Costs and Fees
- Refunds are issued in full, except in cases where:
- Payment processor fees are non-refundable (depending on the payment method).
- Partial refunds are requested or agreed upon.
You will not incur additional fees for eligible refunds.
6. Technical Support
Before requesting a refund for technical issues, we encourage you to contact us for assistance. Many problems can be resolved quickly with guidance or updates.
Contact support at [email protected].
7. Customer Responsibilities
- Ensure you understand the product specifications and requirements before purchase.
- Retain your purchase confirmation email and any associated documentation.
8. Amendments to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. The latest version will always be available at MarketingWithMihai.com/refunds-policy. Changes are effective upon posting.
Contact Information
For further inquiries about this policy or assistance with your purchase:
Email: [email protected]
Address: Via Santa Margherita 37, Lissone, Italy
Thank you for choosing MarketingWithMihai. We appreciate your business and are here to ensure your satisfaction with our digital products.